Shipping & Returns

Standard Shipping within the USA

For USPS shipments, tracking may not be available once your package leaves the US.
VAT, Taxes, and Duties are applied to shipments received from the US in some countries. Although we try to provide you with the best shipping experience on all International orders, Bullstrap® is not responsible for fees or taxes applied by your government.
Bullstrap® is not responsible for any packages lost in-transit once it departs the US. Any claims should be filed with the respective carrier.
Due to import/export regulations, we only ship via DHL to the following countries: Brazil, India, & Mexico.

If for any reason you are not happy with your Bullstrap product, we will take it back within 30 days from the date of purchase.

Shipping Charges are not refundable.
Product must be unused (new condition) and in original case to be eligible for a refund. (Leather Straps are subject to a unique return/exchange policy. Please read below.

Returns are processed within 3 business days once the product has been received at our headquarters.
Please allow up to 3-5 business days after we receive product for a refund to be reflected in your account.
We will process all refunds by the same method of payment used at the time of purchase. Please email us at contact@bullstraps.com before sending anything back.
Bullstrap LLC is not responsible for Shipping Charges when customers return an item.
Exchanges are only accepted within 30 days of placing your order.
Bullstrap LLC offers a one-year warranty for all of its products. We will replace your order if it becomes defective within one year. The warranty includes any manufacturing defects, along with a 1 year 1 replacement case due to any drops or accidents. Leather is a natural product and will naturally age with wear and time. We do ask that you mail the damaged product to allow our Quality Control department to take a close look at the issue in order to keep improving our products. The quality of our products, as well as customer satisfaction, is extremely important to us. Similarly, we ask our customers to keep in mind Bullstrap® will not replace any product after 1 year from the date the order was placed.

If you wish to return or exchange your leather Apple Watch strap, please note that it must be returned in unused, re-sellable condition within 30 days of placing your order.
If the returned item cannot be restocked due to looking used, your request for a refund or exchange will not be processed and the original item will be returned to you.
We strive to provide the best quality products on the market. Because of this, we will not sell any strap that has been used or shows signs of wear.
Please note, due to leather being a natural material, your strap may vary slightly from the posted images in both color and pattern. This is unavoidable and makes each strap unique to you and your journey.

If you wish to return or exchange your leather iPhone case, please note that it must be returned in unused, re-sellable condition within 30 days of placing your order.
If the returned item cannot be restocked due to looking used, your request for a refund or exchange will not be processed and the original item will be returned to you.
Bullstrap phone cases are designed to protect your phone in the case of a drop and/or minor knocks and bumps. However, please note that Bullstrap phone cases are wrapped in 100% genuine, supple, calf-skin leather, making the case itself vulnerable to scratches, bruises, and dents. The Bullstrap leather iPhone case is an ascetic luxury product and should be treated as such. Bullstrap will replace your iPhone case once within a year of your purchase of any damages due to any drops or accidents.

The initial order of a BS Society Membership is non-returnable and non-refundable. The initial BS Society order can be canceled as long as the initial inaugural gift has not yet shipped.
Once the initial inaugural BS Society membership gift has shipped and been received, feel free to reach out to our customer support team to cancel your membership from that point forward if you so choose.
The purpose of this policy is to prevent abuse of the automatic 20% discount that accompanies a BS Society Membership.