All orders are processed within 24 hours in most cases.
All orders placed after Friday at 5:00pm EST will ship the following Monday.
For USPS shipments, tracking may not be available once your package leaves the US.
VAT, Taxes, and Duties are applied to shipments received from the US in some countries. Although we try to provide you with the best shipping experience on all International orders, Bullstrap® is not responsible for fees or taxes applied by your government.
Bullstrap® is not responsible for any packages lost in-transit once it departs the US. Any claims should be filed with the respective carrier.
Due to import/export regulations, we only ship via DHL to the following countries: Brazil, India, & Mexico.
If for any reason you are not happy with your Bullstrap product, we will take it back within 30 days from the date of purchase.
Shipping Charges are not refundable.
Product must be unused (new condition) and in original case to be eligible for a refund. (Leather Straps are subject to a unique return/exchange policy. Please read below.
Returns are processed within 3 business days once the product has been received at our headquarters.
Please allow up to 3-5 business days after we receive product for a refund to be reflected in your account.
We will process all refunds by the same method of payment used at the time of purchase. Please email us at firstname.lastname@example.org before sending anything back.
Bullstrap LLC is not responsible for Shipping Charges when customers return an item.
Exchanges are only accepted within 30 days of placing your order.
Bullstrap LLC offers a one-year warranty for all of its products. We will replace your order if it becomes defective within one year. The warranty includes any manufacturing defects, along with a 1 year 1 replacement case due to any drops or accidents. Leather is a natural product and will naturally age with wear and time. We do ask that you mail the damaged product to allow our Quality Control department to take a close look at the issue in order to keep improving our products. The quality of our products, as well as customer satisfaction, is extremely important to us. Similarly, we ask our customers to keep in mind Bullstrap® will not replace any product after 1 year from the date the order was placed.