Need to process a return? No problem! All you need is the email address and order number associated with your purchase.
If for any reason you are not completely satisfied with your Bullstrap product, we can process a return within 30 days from the date of purchase. Please keep in mind that Shipping Charges are not refundable except for instances where we have made an error.
The product must be in unused (new condition) and in its original case to be eligible for a refund. (Leather Straps are subject to a unique return/exchange policy... Please read below).
Returns are processed within 3 business days once the product has been received at our headquarters. Please allow up to 3-5 business days after we receive product for a refund to be reflected in your account. We will process all refunds by the same method of payment used at the time of purchase.
*If you are outside of the US, please refer to our international policy located under the International Orders tab.
If you wish to return or exchange your leather Apple Watch strap, please note that it must be returned in unused, re-sellable condition within 30 days of placing your order.
If the returned item cannot be restocked due to looking used, your request for a refund or exchange will not be processed and the original item will be returned to you.
We strive to provide the best quality products on the market. As a result, we will not sell any strap that has been used or shows signs of wear.
Please note, due to leather being a natural material, your strap may vary slightly from the posted images in both color and pattern. This is unavoidable and makes each strap unique to you and unique to your journey.
Bullstrap phone cases are designed to protect your phone in the case of a drop and/or minor knocks and bumps. However, please note that our phone cases are wrapped in 100% top-grain, supple, cow-hide leather, making the case itself vulnerable to scratches, bruises, and dents. The Bullstrap leather iPhone case is an aesthetic luxury product and should be treated as such. Bullstrap carries a one year one replacement policy and will replace your iPhone case once within a year of your purchase of any damages due to any drops or accidents.