How Does CashBack Work?

Merchants want to reward customers. CashBack is a simple way for merchants to give you rewards -- either site credit or a prepaid award card -- for shopping with them.

Check your email. After a qualifying purchase, you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. You can select 30% back in the form of a Prepaid Award Card, or if you intend to use that extra cash on our store at a later date, you can select store credit and get even more back.

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is a holding period corresponding to our return or refund period which is 45 days. 

Once you select a bonus store credit, we will send you an email with details about your selection. If you can’t locate that email, please reach out to our customer support with your exact CashBack details, and we’ll help locate your bonus store credit.

As soon as you confirm your selection, we will provide you with details about your Prepaid Award Card and it will be available to use after the 45 day window has elapsed.

You can use your Prepaid Award Card at almost any merchant that accepts the payment network printed on your card, subject to limited restrictions. Whether you’re shopping online or in person, your Prepaid Award Card provides you with the flexibility and convenience you need.

Once you select a Prepaid Award Card, we will send you an email with details about your selection and a secure link to your card's details. If you can’t locate that email, please reach out to our customer support with your exact CashBack details, and we’ll help locate your Prepaid Award Card.

This card functions like a debit card and only authorizes purchases if the card has a sufficient balance. Please check if your card balance is greater than the purchase amount you're attempting. Also, double-check that you added the correct card number, name, and address. If you are still experiencing issues, please email us with all the details of your charge at card@getfondue.com, and we will be happy to help!

CashBack may be suspended for a number of reasons and is often tied to how the order was completed. Here’s are the most common reasons your CashBack may be suspended:

Your order was refunded
If your order is refunded (in full or in part), your CashBack is automatically paused since the original purchase is no longer active.

Another promotion (like a coupon) was used
In some cases, CashBack can’t be combined with other discounts on the same order. If you used a coupon code at checkout, your CashBack may be suspended.

Your order wasn’t placed in U.S. dollars
Currently, CashBack is only available for orders placed in USD. Orders placed in another currency aren’t eligible for CashBack yet.

A required verification check couldn’t be completed
This is rare, but sometimes we’re unable to complete required security checks. As a prepaid rewards provider, we’re required to follow U.S. regulations designed to protect customers and prevent misuse.